Head of Customer Experience & Support - Aerospace

GE Renewable Energy Power and Aviation; Al Bihouth; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aerospace company in the United Arab Emirates is seeking a Customer Service Manager to lead the customer team and ensure timely resolution of issues. The ideal candidate will have significant experience in service and customer service management, along with strong communication and leadership skills. This role offers the opportunity to work in a supportive environment focused on innovation and growth.

Qualifications

• Significant experience in Services & Customer Service Management.
• Knowledge level comparable to a Master's degree or high school diploma with relevant experience.

Responsibilities

• Act as the single point of contact for customer concerns.
• Provide ongoing technical and business support.
• Influence strategy and policy formulation.
• Interprets business challenges and recommends best practices.
• Make decisions and handle complex tasks.

Skills

Customer service management

Problem-solving

Leadership

Technical support

Education

Master's degree or equivalent experience

Job description

A leading aerospace company in the United Arab Emirates is seeking a Customer Service Manager to lead the customer team and ensure timely resolution of issues. The ideal candidate will have significant experience in service and customer service management, along with strong communication and leadership skills. This role offers the opportunity to work in a supportive environment focused on innovation and growth.