Head of Coffee Operations & Brand Growth

Americana Restaurants; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading restaurant chain is seeking an experienced Operations Manager to oversee Peet’s Coffee locations in Sharjah, UAE. You will lead a team, drive sales and operational excellence, and ensure consistent guest experiences. Ideal candidates will have at least 7 years of relevant experience, possess strong leadership capabilities, and be fluent in both English and Arabic. This position offers a chance to impact brand performance positively and cultivate a high-performing team.

Qualifications

• Minimum 7 years of experience in food & beverage operations, ideally with a premium coffee or café brand.
• Proven track record in leading multi-unit teams, driving profitability, and enhancing guest experience.

Responsibilities

• Oversee day-to-day operations across all assigned Peet’s Coffee locations.
• Drive achievement of sales, EBITDA, and performance targets.
• Conduct regular café visits to assess product quality and guest experience.
• Lead, mentor, and develop Area Managers and Store Leaders.
• Finalize and manage annual business and sales budgets.

Skills

Strong business acumen

Analytical ability

Excellent command of MS Office

Fluent in English

Fluent in Arabic

A third language

Education

Bachelor’s degree in Business, Hospitality, or a related field

Postgraduate studies in Business or FMCG Management

Tools

Operational reporting tools

Job description

A leading restaurant chain is seeking an experienced Operations Manager to oversee Peet’s Coffee locations in Sharjah, UAE. You will lead a team, drive sales and operational excellence, and ensure consistent guest experiences. Ideal candidates will have at least 7 years of relevant experience, possess strong leadership capabilities, and be fluent in both English and Arabic. This position offers a chance to impact brand performance positively and cultivate a high-performing team.