Head of AI-Driven Product & Advisor Experience

INTELLIGENT SOLUTIONS; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading Insurance brokerage firm in Dubai is seeking a Head of Product & CX to lead the development of an AI-powered Sales CRM platform. The ideal candidate will have a strong background in product management and a deep understanding of AI technologies, driving measurable business outcomes and improving client and advisor experiences. This role requires exceptional stakeholder management, analytical skills, and an entrepreneurial mindset.

Qualifications

• Proven experience in Product Management and Customer Experience leadership.
• Strong understanding of AI technologies including AI agents, LLMs, workflow automation.
• Commercially minded with a track record of driving measurable business outcomes.
• Deep empathy for end-users and ability to design intuitive products.
• Strong analytical skills to translate data into actionable strategies.
• Exceptional stakeholder management and communication skills.
• Entrepreneurial mindset with bias for execution and innovation.

Responsibilities

• Own the end-to-end product vision and strategy for the Sales CRM.
• Implement AI-powered tools and workflows to boost advisor productivity.
• Prioritize product features based on data-driven decisions.
• Foster cross-functional collaboration for scalable solutions.
• Ensure advisor voice is central to product decisions.
• Automate repetitive tasks and deploy advanced analytics for insights.

Job description

A leading Insurance brokerage firm in Dubai is seeking a Head of Product & CX to lead the development of an AI-powered Sales CRM platform. The ideal candidate will have a strong background in product management and a deep understanding of AI technologies, driving measurable business outcomes and improving client and advisor experiences. This role requires exceptional stakeholder management, analytical skills, and an entrepreneurial mindset.