Head Housekeeping Supervisor

The First Group Hospitality; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

The First Group Hospitality in the UAE seeks an experienced Housekeeping Supervisor to oversee operations across all club facilities, ensuring luxury presentation and impeccable cleanliness.

You will lead and train teams, manage schedules, conduct quality inspections, control inventory, and coordinate with departments to deliver VIP service and maintain brand standards.

Qualifications

• 4–5 years housekeeping experience in luxury hotels or similar settings.
• At least 2 years in a supervisory role leading teams.
• Knowledge of luxury cleanliness standards and quality control.
• Ability to plan shifts, allocate resources, and drive productivity.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with workplace safety and hygiene regulations.

Responsibilities

• Oversee daily housekeeping operations across bedrooms, lounges, washrooms, and public areas.
• Lead, supervise, and coach housekeeping staff to ensure consistent service.
• Plan staff schedules and manage shift coverage based on demand.
• Conduct regular quality inspections to uphold luxury cleanliness standards.
• Monitor performance, attendance, grooming, and adherence to policies.
• Train and develop staff, identifying performance gaps and improvements.
• Manage inventory of supplies, linen, and guest amenities with cost control.
• Coordinate preparations for VIP visits and special events.
• Collaborate with Housekeeping Manager and other departments to resolve issues.
• Ensure health, safety, hygiene, and chemical handling standards are met.
• Prepare operational and inspection reports and track performance updates.
• Identify and implement process improvements for efficiency and guest experience.
• Support department planning and cover additional supervisory duties as required.

Skills

Housekeeping leadership

Staff management

Quality control

Shift planning

Guest service mindset

Attention to detail

Tools

Housekeeping systems

Job description

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

• Oversee and coordinate daily housekeeping operations across all club facilities, including bedrooms, lounges, washrooms, public areas, guest facilities, and back-of-house spaces.

• Lead, supervise, and support Housekeeping Supervisors and housekeeping colleagues to ensure efficient operations and consistent service delivery.

• Plan staff schedules, allocate resources, manage shift coverage, and ensure adequate staffing based on operational requirements.

• Conduct regular quality inspections to maintain exceptional cleanliness, hygiene, and luxury presentation standards.

• Monitor team performance, attendance, grooming, productivity, and adherence to company policies and procedures.

• Train, coach, and develop housekeeping colleagues, identifying performance gaps and opportunities for improvement.

• Oversee housekeeping inventory, including cleaning supplies, equipment, linen, uniforms, and guest amenities, ensuring effective stock control and cost efficiency.

• Coordinate housekeeping preparations for VIP visits, private functions, special events, and other operational requirements.

• Work closely with the Housekeeping Manager and other departments to ensure seamless service delivery and prompt resolution of operational issues.

• Ensure compliance with health, safety, hygiene, chemical handling, waste management, and environmental standards.

• Monitor maintenance requirements, report defects and safety concerns, and follow up to ensure timely resolution.

• Handle escalated member and guest requests or complaints professionally, ensuring prompt and effective solutions.

• Prepare and maintain accurate operational reports, inspection records, inventory reports, staff schedules, and performance updates.

• Identify and implement improvements to housekeeping procedures, productivity, service quality, and operational efficiency.

• Ensure all housekeeping operations consistently reflect the club's luxury positioning, brand standards, and commitment to exceptional member and guest experiences.

• Support the Housekeeping Manager in departmental planning, staff development, and the achievement of operational objectives.

• Perform other supervisory and operational duties as required.

Desired Skill & Expertise

• Minimum 4–5 years of housekeeping experience, preferably within luxury hotels, resorts, private members' clubs, or premium hospitality environments.

• At least 2 years in a supervisory or senior housekeeping role, with demonstrated experience leading teams.

• Strong knowledge of luxury housekeeping standards, cleaning procedures, hygiene, sanitation, and quality control.

• Proven ability to manage daily operations, staff scheduling, resource allocation, and team productivity.

• Excellent leadership, coaching, delegation, and team-management skills.

• Strong organisational, problem-solving, communication, and decision-making abilities.

• Experience managing housekeeping inventories, linen, cleaning equipment, supplies, and cost-control procedures.

• Good understanding of workplace health and safety, chemical handling, and hygiene regulations.

• High attention to detail with a strong commitment to service excellence and luxury presentation standards.

• Ability to manage guest expectations, resolve complaints, and coordinate VIP service requirements.

• Professional, discreet, dependable, and capable of working effectively under pressure.

• Proficiency in basic computer applications and housekeeping reporting systems is an advantage.

• Flexibility to work shifts, weekends, evenings, and public holidays as required.