Head Hostess

25hours Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality group in Dubai is looking for a Reception/Hostess Manager. You will be responsible for training the team, managing reservations, and maximizing revenue through effective training and up-selling techniques. Candidates must have hotel-related experience and at least one year in the Food & Beverage area. Opportunity to stay at other locations for free and enjoy various employee benefits.

Benefits

Stay ten nights a year for free

Generous discounts at bars and restaurants

Offers from cooperation partners

Hilarious staff parties

Qualifications

• Minimum of 1 year’s experience in Food & Beverage area.
• Experience in hotel-related fields is vital.
• Ability to implement creative solutions when facing difficulties.

Responsibilities

• Train reception and hostess team for high quality standards.
• Prepare daily/weekly/monthly rosters with Operations team.
• Maximize revenue through effective sales training.

Skills

Admin knowledge

Microsoft Office

Hotel related experience

Food & Beverage experience

Middle East experience

Job description

Job Description

How does your working day look like …

• Responsible for the training of all reception / hostess team members to ensure consistent and high quality standards, discipline and build up high team morale, creating action plans for team member development.
• Assign areas of responsibility to reception / hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff – reviewing negative comments with FOH Manager AND Venue Manager
• Prepare the daily / weekly / monthly roster in co-ordination with the Operations team
• Be fully aware of the Venue licensing regulations, health and safety procedures and to follow them and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager
• Adherence to stock control and par stocks of stationary and of equipment (controlling costs)
• Assist, manage and control the use and upkeep of equipment’s and assets
• Maximize revenue through sales and increase the revenue through up-selling, effective training and motivational techniques with regards to Events and Party Night Tables
• Assist in developing strategies to increase sales
• Be familiar with current industry trends and make suggestions how these could be brought into the company to increase revenues and add guest offering / themes.
• Manage Reservations and Table Management System
• Manage Database and upkeep of information – create reporting templates to update weekly
• Manage yearly marketing calendar of events and promotions around town

Qualifications

Your personality counts more than your CV …

• Hotel related experience field
• Admin knowledge
• Microsoft office
• Minimum of 1 years’ experience in Food & Beverage area
• Middle East experience
• Reinforces change through communication, support, and own behaviours in the face of difficulty by implementing various creative solutions

Additional Information

What’s in it for you …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...