Head, Engagement & User Servcs Section

United Arab Emirates University; Abu Dhabi; Vor Ort; AED 200.000 - 320.000; Vollzeit

Zusammenfassung

United Arab Emirates University is seeking a strategic and operational leader for the University Library to enhance user engagement and service delivery. The role focuses on directing strategies that support teaching, learning and research priorities, while ensuring accessible and innovative library services.

The position oversees staff development, performance evaluation, and the continuous evolution of a modern, integrated service model across physical and digital spaces, aligned with the

Qualifikationen

• Bachelor in the relevant field with professional library experience.
• Minimum 5 years in progressive library roles, including supervisory/leadership positions.
• Experience developing strategic programs supporting institutional objectives.

Aufgaben

• Provide strategic and operational leadership for the library's engagement with students, faculty, researchers and the wider university community.
• Develop and implement the Library's strategy for user engagement, experience and service delivery.
• Oversee staff training, performance evaluation and alignment of roles with operational needs.
• Lead the development of a modern, user-centered service model across physical and virtual environments.
• Benchmark engagement with leading libraries and foster collaboration across colleges.

Kenntnisse

Leadership

Strategic planning

Stakeholder management

Communication

Negotiation

Presentation

Partnership building

Decision making

Ausbildung

Bachelor in Library Science or related field

MLIS/MLS preferred

Tools

Discovery systems

Project management tools

Jobbeschreibung

Job description

Job Description:

Provide strategic and operational leadership for the University Library's engagement with students, faculty, researchers and the wider university community. The position responsibility is ensuring that library services are user-centered, accessible, innovative, and aligned with the University's teaching, learning and research priorities. Develop and implement the Library's strategy for user engagement, experience and service delivery, and provide direction and leadership to the department to ensure the efficient achievement of the strategic objectives. Approve and review the Library’s short- and long-term development plans, and oversee the development of user services, engagement, communication, and guidance programs to improve the user experience, enhance service quality, and promote effective use of library resources and services, in line with the strategic directions of the Library and the University's student-success objectives. Oversee the design and implementation of staff training and development programs; monitor performance evaluation processes; and review job descriptions to ensure alignment with operational needs. Lead the continuous development of a modern, integrated and user-centered service model across physical and virtual environments, in accordance with the Library’s strategic direction. Propose innovative measures and solutions to improve the efficiency of operations and services; identify shortcomings in work practices or performance quality; and discuss development opportunities with relevant stakeholders. Benchmark the Library's engagement and user services against leading international and local academic libraries, to develop collaboration programs, identify the needs of various colleges and departments, and enhance the use of library resources and services across the University. Ensure that library spaces, websites, discovery systems and service points provide a consistent and intuitive user experience to a diverse community. Identify opportunities to use AI responsibly to improve discovery, information literacy, communication and service delivery. Prepare periodic reports and studies outlining workflow progress, achievements, challenges, and future plans for service development. Contribute to joint development activities among higher education institutions in the country. Perform any other duties assigned by the Library Deanship in support of the institution’s overall objectives.

Minimum Qualifications:

Bachelor in the relevant field.

Experience/Skills:

5 years of progressive professional library experience, including supervisory or leadership roles in an academic or research library. Experience in planning and developing strategic programs that support the achievement of institutional objectives. Demonstrated management and leadership experience in an academic library. Strong communication, negotiation, decision making, presentation and partnership-building skills within and beyond the university community. Ability to design and implement innovative, integrated programs and services that keep pace with modern developments and support institutional collaboration. Experience leading diverse teams responsible for public programs, visitor services, and community partnership development in support of institutional objectives.

Preferred Qualifications:

Master’s degree in Library and Information Science (MLIS/MLS) from an accredited program (or equivalent professional qualification and experience)