Gym Front Office Receptionist

MEFITPRO; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the fitness industry is seeking a Front Desk Receptionist to deliver exceptional customer service and manage front desk operations. The role involves welcoming visitors, handling inquiries, and supporting daily gym operations. Ideal candidates should have customer service experience, strong communication skills, and a basic interest in fitness.

Qualifications

• 1+ year experience in customer service or front desk role.
• Clear communication skills in English.
• Basic knowledge or interest in the fitness industry.

Responsibilities

• Welcome and assist all visitors and members professionally.
• Handle inquiries, service requests, and customer concerns.
• Manage check-ins, bookings, and CRM data entries.

Skills

Customer service

Communication

Problem-solving

Tools

CRM software

Gym software

Job description

• 1+ year experience in customer service or front desk role (fitness/hospitality preferred).
• Clear communication skills in English.Presentable and professional demeanor.
• Basic knowledge or interest in the fitness industry.
• Familiarity with CRM or gym software is an advantage.
• Must be open to both early morning and late evening shifts.

About the Role:

We are hiring a Front Desk Receptionist for one of our prestigious clients in the fitness industry. The role involves delivering an excellent first impression, handling day-to-day front desk duties, and ensuring smooth coordination between members and gym operations.

Responsibilities:

• Welcome and assist all visitors and members professionally.
• Handle inquiries, service requests, and customer concerns with a solution-oriented approach.
• Manage check-ins, bookings, and CRM data entries.
• Support trainers and management with daily operations.
• Maintain a clean, organized front desk and reception area.
• Provide accurate information about services, classes, and membership packages.
• Assist in product sales and payment handling.

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