Gym Attendant

Kempinski Hotels; Dubai; On-site; AED 36,000 - 58,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a Gym Attendant to welcome and assist residents and guests at the fitness facilities. You will uphold Kempinski Residences Standards, ensure a pristine and safe environment, and act as the first and last helpful impression on arrival and departure on the gym floor.

You will guide workouts, answer queries, perform equipment orientation tours, maintain cleanliness, log issues, and collaborate with the team to deliver exceptional service in a multicultural setting.

Qualifications

• Eligible for a working permit in country of hire and locally available.
• Minimum 2 years in a similar position.
• Preferably within a 5-star property or residences.
• Proven track record with good progression.
• Mature and customer focused.
• Ability to work and communicate in a multinational environment.
• Fluent in English (verbally and written).
• Any additional language is a plus.

Responsibilities

• Welcoming arriving residents and guests and assisting in a friendly, caring manner.
• Answer requests and questions in a friendly, caring manner.
• Handle registration protocols for gym entry and exit.
• Maintain cleanliness and safety standards on the fitness floor.
• Assist residents and guests with technical knowledge of machines and workouts.
• Conduct equipment orientation tours and advise on equipment use.
• Log, report, and escalate broken equipment to residence management when needed.
• Track inventory and ensure towels, amenities, and beverages are stocked.
• Work with the team to ensure a high standard of hospitality and service.

Skills

Customer service

English fluency

Multicultural communication

Guest relations

Tools

Fitness equipment

Job description

Department: Rooms Division, Front Office & Guest Services

Location: United Arab Emirates - Dubai

Description

The Gym Attendant is responsible for welcoming, registering and assisting residents & guests the Gym in a friendly and caring manner and according Kempinski Residences Standards. Display a professional and positive image at all times since the Gym Attendant is the first and last impression the residents & guest using the Gym and its facilities.

Key Responsibilities

• Welcoming arriving residents & guests as well as assist residents & guests in a friendly and caring manner according to the Kempinski standards.
• Answer all residents & guest requests and questions in a friendly and caring manner.
• Handle registration protocols of residents & guest entering and exiting the Gym
• Cleanliness and maintenance are to be checked regularly, followed up and maintained at the
• Manage the various leisure and sport amenities offered within the residence
• Assist the residents & guest with technical knowledge of different machines, as well as guidance to maximize the equipment's effectiveness during workouts
• This role is responsible for maintaining the highest standards of cleanliness, safety, and hospitality within the fitness facility.
• Actively engage with residents & guest, ensure all fitness equipment is immaculate and fully operational, maintain amenity stations.
• Conducting orientation tours of the equipment, facilities, and fitness amenities.
• Anticipate guest needs by offering towels, water and specialized workout amenities.
• Maintain a proactive, approachable presence on the fitness floor to assist guests with basic equipment setup and general inquiries.
• Handle guest requests, feedback, or concerns promptly and professionally, escalating issues to management when necessary.
• Perform and supervise continuous cleaning, sanitization, and organization of the fitness floor, studios, and equipment throughout the shift.
• Re-rack weights, fold and stack towels, and ensure mats, bands, and accessories are disinfected and stored in designated locations immediately after use.
• Inspect changing rooms and locker areas periodically to ensure pristine conditions.
• Conduct daily inspections of all cardio, strength, and functional training equipment prior to shift opening and throughout the day.
• Immediately log, tag, and report broken or malfunctioning equipment to residence management.
• Maintain current knowledge of emergency procedures, basic first aid and safety measures.
• Track daily inventory levels of towels, cleaning products, guest amenities, and beverages; report stock levels for reordering.
• Conduct efficient hand-over with coming team member.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.

Key Responsibilities

• Eligible for a working permit in country of hire and locally available
• Minimum 2 years in a similar position
• Preferably within a 5-star property or residences
• Proven track record with good progression.
• Mature & Customer focused.
• Ability to work and communicate in a multinational environment
• Fluent in English (verbally and written)
• Any additional language is a plus

About Kempinski

Founded in Germany, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.