Guest Services Specialist & Telephone Operator

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator to provide exceptional customer service by managing Guest inquiries and delivering messages. The ideal candidate will have a positive attitude, strong communication skills, and a commitment to high-quality service. You will play a critical role in ensuring guest satisfaction and enhancing their experience. This position requires IT proficiency, and experience in a customer-focused industry is beneficial.

Qualifications

• Previous experience in a customer-focused industry is advantageous.
• Ability to work both independently and as part of a team.

Responsibilities

• Handle Guest messages and inquiries efficiently.
• Deliver wake-up calls at the right time.
• Demonstrate knowledge of hotel services.

Skills

Positive attitude

Good communication skills

Customer service orientation

IT proficiency

Job description

A leading global hospitality company is seeking a Telephone Operator to provide exceptional customer service by managing Guest inquiries and delivering messages. The ideal candidate will have a positive attitude, strong communication skills, and a commitment to high-quality service. You will play a critical role in ensuring guest satisfaction and enhancing their experience. This position requires IT proficiency, and experience in a customer-focused industry is beneficial.