Guest Services Receptionist - Arabic Speaker

Hilton Worldwide, Inc.; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company is seeking a Receptionist for their Sharjah location. This role involves delivering exceptional customer service, managing guest check-in/out, and ensuring thorough communication with the front office team. Candidates should have previous experience in customer service and a strong commitment to service excellence. The position offers training opportunities and the chance to work in a dynamic environment.

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out and complete audit procedures.
• Keep Front Office Manager and Reception Supervisors aware of relevant feedback.
• Demonstrate a high level of customer service at all times.
• Attend training courses and assist with Night Team's training.
• Demonstrate knowledge of hotel room categories, rates, packages, and promotions.
• Maximize room occupancy and use up-selling techniques.
• Use correct procedures for acceptance of foreign currencies, credit cards, and cash.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Act in accordance with policies regarding front of house equipment and systems.
• Follow company brand standards.
• Assist other departments as necessary.

Job description

A global hospitality company is seeking a Receptionist for their Sharjah location. This role involves delivering exceptional customer service, managing guest check-in/out, and ensuring thorough communication with the front office team. Candidates should have previous experience in customer service and a strong commitment to service excellence. The position offers training opportunities and the chance to work in a dynamic environment.