Guest Services Officer Emirati Talent

M42 Health; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

M42 Health in Abu Dhabi seeks a Guest Services Officer to be the first point of contact for patients, families, and visitors at our healthcare facilities. You will manage patient registration, appointment scheduling, insurance verification, and translation between Arabic and English while ensuring a welcoming experience.

In this role you will support clinical assistants, maintain compliance with DOH, DHA, and JCI standards, and communicate effectively with patients and medical teams to deliver

Qualifications

• Minimum 2 years of experience in customer service, patient access, translation or administrative roles.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.

Responsibilities

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification, and appointment scheduling.
• Handle cash collections, billing inquiries, and accurate patient identification.
• Provide Arabic-English interpretation to support clear patient-staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI standards.
• Communicate effectively with patients, families, and medical teams.
• Contribute to service excellence and continuous process improvement.

Skills

Customer service

Translation

Administrative support

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR

Insurance portals

Job description

Job Description

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

As a Guest Services Officer, you will be the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience at our healthcare facilities. Your role will encompass patient registration, appointment scheduling, insurance verification and eligibility through the official platforms. All while maintaining the highest standards of service excellence. Additionally, this position requires translation support in consultation with the physicians (Arabic to English/English to Arabic). This role is ideal for individuals passionate about delivering exceptional patient care and customer service, ensuring a seamless experience for all visitors at our healthcare facilities.

Responsibilities

• Greet and assist patients to ensure a positive and professional experience.
• Manage patient registration, insurance verification, and appointment scheduling.
• Handle cash collections, billing inquiries, and accurate patient identification.
• Provide Arabic-English interpretation to support clear patient-staff communication.
• Support clinical assistant duties as required.
• Ensure compliance with DOH, DHA, and JCI standards.
• Communicate effectively with patients, families, and medical teams.
• Contribute to service excellence and continuous process improvement.

Qualifications

• Minimum 2 years of experience in customer service, patient access, translation, or administrative roles, preferably in healthcare.
• Strong attention to detail and ability to work effectively in a fast-paced environment.
• Excellent communication and interpersonal skills with a patient-centric approach.
• Proficiency in Microsoft Office and familiarity with hospital systems (EMR, insurance portals).