Guest Services Officer - Communications

Sofitel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beachfront resort in Dubai is seeking a Guest Experience Expert (Front Office Agent) to provide outstanding guest service. The ideal candidate has 1-2 years of hotel experience and is fluent in English. Responsibilities include handling guest calls, maintaining communication across departments, and ensuring queries are addressed professionally. Join a dynamic team at this renowned destination.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is an advantage.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query in a polite and courteous manner.

Skills

Fluency in English

Communication skills

Attention to detail

Energy and enthusiasm

Job description

Guest Experience Expert (Front Office Agent)

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai. With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence. The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
• Take messages for guests and management as per the required standard.

Qualifications

• Minimum 1-2 years’ experience in a similar role in a hotel.
• Fluency in English both written and verbal communication skills.
• Additional language is advantage.
• Energy and enthusiasm with an eye for detail.