Guest Services Manager - Luxury Resort Experience Lead

Kerzner International Management; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

A luxury hotel and resort management company in Dubai is seeking a Guest Services Manager to ensure the highest level of guest satisfaction. This role involves overseeing operations, leading a team, and managing guest services to create exceptional experiences. Candidates should have a Bachelor's degree in hospitality management or a related field, with at least 2 years of management experience in a luxury hotel. The position offers opportunities for growth and development within the expanding brand.

Benefits

Growth and development opportunities

Dynamic work environment

Employee engagement initiatives

Qualifications

• 2 years of experience in management in a luxury hotel.
• Proficiency in English (oral and written).
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee guest services department and ensure exceptional service.
• Manage valet and luggage handling operations.
• Build strong relationships with guests and handle their requests.

Skills

Strong leadership

Excellent communication

Organizational skills

Team management

Customer service

Education

Bachelor's degree in hospitality management or related field

Tools

Opera PMS

ALICE

SAGA

Job description

A luxury hotel and resort management company in Dubai is seeking a Guest Services Manager to ensure the highest level of guest satisfaction. This role involves overseeing operations, leading a team, and managing guest services to create exceptional experiences. Candidates should have a Bachelor's degree in hospitality management or a related field, with at least 2 years of management experience in a luxury hotel. The position offers opportunities for growth and development within the expanding brand.