Guest Services Lead - Create Memorable Desert Experiences

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading resort management firm in Dubai is looking for a Teal Leader for Guest Services to ensure exceptional guest experiences. The ideal candidate will have at least 2 years in a similar role within a five-star hotel and possess strong customer service and leadership skills. Responsibilities include handling guest complaints, promoting hotel services, and ensuring a welcoming environment. This position is integral to creating memorable experiences for guests.

Qualifications

• Minimum 2 years in a similar position in a five-star hotel.
• Highly organized and proactive.
• Initiative and commitment to achieve.

Responsibilities

• Provide warm welcomes and assistance to guests.
• Handle complaints and feedback in a professional manner.
• Promote ongoing incentive programs and guest questionnaires.

Skills

Customer service orientation

Effective communication

Problem solving

Leadership skills

Interpersonal skills

Teamwork

Attention to detail

Education

High School Graduate

Hotel Management graduate or Front Office operations certification

Job description

A leading resort management firm in Dubai is looking for a Teal Leader for Guest Services to ensure exceptional guest experiences. The ideal candidate will have at least 2 years in a similar role within a five-star hotel and possess strong customer service and leadership skills. Responsibilities include handling guest complaints, promoting hotel services, and ensuring a welcoming environment. This position is integral to creating memorable experiences for guests.