Guest Services & Housekeeping Concierge

ENNISMORE; Abu Dhabi; On-site; AED 52,000 - 78,000; Full time

Job summary

ENNISMORE in Abu Dhabi is seeking a Hotel Housekeeping Attendant to deliver attentive guest service in line with hotel standards. You will attend to guest requests, answer wake-up calls, and uphold guest privacy and confidentiality while ensuring a welcoming stay.

You will set up and monitor inventory, update logbooks, coordinate with departments, and keep all areas clean and well maintained per the Housekeeping Operations Manual.

Responsibilities

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures
• To answer and handle calls wake-up calls and messages properly using the telephone etiquettes and Rixos standards
• To ensure that all guests enjoy their stay being offered the finest personal service
• To respect the privacy of the guests and the confidentiality of the information
• To report any guest comment or complaint
• To set-up inventory and monitor supplies and other commodities upon guest requests
• To update the above items availability and order requirements in FMC accordingly with prior approval
• To be aware of and to follow emergency and security procedures
• To fulfill all administrative tasks housekeeping office coordination and filing
• To respect key handling procedures
• To read and update logbooks
• To update guest history
• To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual
• To carry out special projects according to given assignments
• To attend a daily line up briefing with the Housekeeping team
• To coordinate with all departments as per guests and operational needs
• To inform concerned division or department heads whenever a matter is delayed or not solved
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries

Job description

ENNISMORE in Abu Dhabi is seeking a Hotel Housekeeping Attendant to deliver attentive guest service in line with hotel standards. You will attend to guest requests, answer wake-up calls, and uphold guest privacy and confidentiality while ensuring a welcoming stay.

You will set up and monitor inventory, update logbooks, coordinate with departments, and keep all areas clean and well maintained per the Housekeeping Operations Manual.