Guest Services Assistant/Telephone Operator (Emiratis Only) (Part-Time) - Conrad Abu Dhabi Etih[...]

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Telephone Operator to provide exceptional customer service by managing Guest inquiries and delivering messages. The ideal candidate will have a positive attitude, strong communication skills, and a commitment to high-quality service. You will play a critical role in ensuring guest satisfaction and enhancing their experience. This position requires IT proficiency, and experience in a customer-focused industry is beneficial.

Qualifications

• Previous experience in a customer-focused industry is advantageous.
• Ability to work both independently and as part of a team.

Responsibilities

• Handle Guest messages and inquiries efficiently.
• Deliver wake-up calls at the right time.
• Demonstrate knowledge of hotel services.

Skills

Positive attitude

Good communication skills

Customer service orientation

IT proficiency

Job description

What are we looking for

Telephone Operatorserving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills especially on the telephone
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customerfocused industry

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

A Telephone Operatoraccepts delivers and responds to Guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.

What will I be doing

As a Telephone Operator you will accept deliver and respond to Guest and management messages enquiries and emergencies using their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. A Telephone Operatorcontributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use upselling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security fire regulations and all health and safety legislation
• Attend appropriate training courses when required
• Demonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments as necessary