Guest Services Agent: Check-In, Concierge & Cashier

Marriott Hotels Resorts; Ras Al Khaimah; On-site; AED 17,000 - 25,000; Full time

Job summary

A leading hotel chain in Ras al-Khaimah is seeking a dedicated individual to manage guest check-ins and ensure a seamless experience for all guests. Responsibilities include processing payments, handling inquiries, and coordinating with Housekeeping. The ideal candidate should possess a high school diploma and demonstrate a commitment to exceptional guest service. This role does not require prior related work experience.

Qualifications

• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Responsibilities

• Process all guest check-ins and confirm reservations.
• Handle all payment types and process check-outs.
• Answer and record all guest calls and requests.
• Coordinate with Housekeeping for room readiness.
• Provide guests with directions and local area information.
• Run daily reports on arrivals and departures.
• Complete cashier and closing reports accurately.
• Comply with safety and security procedures.
• Maintain professionalism in personal appearance.

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel chain in Ras al-Khaimah is seeking a dedicated individual to manage guest check-ins and ensure a seamless experience for all guests. Responsibilities include processing payments, handling inquiries, and coordinating with Housekeeping. The ideal candidate should possess a high school diploma and demonstrate a commitment to exceptional guest service. This role does not require prior related work experience.