Guest Service Officer-Reservations

Hyatt Hotels Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality company in Dubai seeks a Guest Service Officer - Reservation to deliver outstanding customer service to ensure memorable experiences at Andaz. Responsibilities include managing reservations and contributing to the department's smooth operation. Ideal candidates possess a diploma in Hospitality or Tourism Management, excellent English communication skills, and familiarity with the Opera system is advantageous.

Qualifications

• Diploma in Hospitality or Tourism Management is required.
• Excellent communication skills in English, both written and verbal.
• Familiarity with Opera system is a plus.

Responsibilities

• Provide professional and customer-focused service to guests.
• Ensure a memorable experience for guests at Andaz.
• Contribute to the efficient operation of the reservation department.

Skills

Excellent English communication skills

Customer service orientation

Education

Diploma/qualification in Hospitality or Tourism Management

Tools

Opera system

Job description

Close Inclusive Collection Job Postings Notification

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

As a Guest Service Officer - Reservation, you are responsible for providing professional and customer-focused service to our guests, ensuring a memorable Andaz experience. You are expected to contribute positively towards the smooth and efficient day-to-day operation of the reservation department and guest services to successfully achieve departmental goals.

Qualifications

• Diploma/qualification in Hospitality or Tourism Management
• Excellent English communications on both verbal and writing skills
• Well versed with Opera system are beneficial

Our family is always growing. Want to be in the know?