Guest Service Executive

The Meydan Hotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Service Executive to provide a warm and professional welcome to guests. The role involves handling check-in and check-out procedures, managing inquiries, and ensuring a seamless experience. The ideal candidate has hospitality experience, strong communication skills, and the ability to work various shifts. This position offers a dynamic work environment in a prestigious hotel.

Qualifications

• Previous experience in front desk, receptionist, or customer service role within the hospitality industry is preferred.
• Attention to detail with a commitment to maintaining accurate guest records.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet guests upon arrival and provide prompt, courteous assistance.
• Handle guest check-in and check-out processes efficiently.
• Respond to guest inquiries in a timely manner.

Skills

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Ability to resolve guest issues calmly

Team player with a strong sense of responsibility

Tools

Opera Cloud

MS Office Suite

Job description

About The Job

Shaped in the form of a wave in motion, The Meydan Hotel is designed for urban elegance. Within fifteen minutes of the airport and close to the heart of the city, the hotel combines contemporary luxury with exceptional dining options, an outstanding infinity pool and a world-class golfing range

About The Role

As Guest Service Executive, you will be the face of The Meydan Hotel, providing a warm and professional welcome to all guests and visitors. In this pivotal role, you are responsible for handling check-in and check-out procedures, managing guest inquiries both in person and over the phone, and ensuring a seamless guest experience from arrival to departure. The Front Desk Receptionist

Key Duties and Responsibilities

• Greet guests upon arrival and provide prompt, courteous assistance.
• Handle guest check-in and check-out processes efficiently.
• Maintains accurate guest records and upholds the highest standards of service and hospitality in every interaction.
• Responds to guest inquiries in a timely manner.
• Coordinate with housekeeping, concierge, and other departments to ensure guest needs are met.
• Maintain a tidy and organized front desk area.
• Process payments and issue room keys while adhering to security protocols.
• Address guest concerns or complaints professionally and elevate as necessary.
• Provide information about hotel amenities, services, and local attractions.

Skills and Experience Required

• Previous experience in front desk, receptionist, or customer service role within the hospitality industry is highly preferred.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests of diverse backgrounds.
• Strong organizational and multitasking abilities to manage a fast-paced front desk environment.
• Proficiency in hotel property management systems, particularly familiarity with Opera Cloud, as well as standard office software (e.g., MS Office Suite).
• Demonstrated ability to resolve guest issues calmly and efficiently, ensuring guest satisfaction.
• Attention to detail with a commitment to maintaining accurate guest records and uphold confidentiality.
• Positive attitude, polished appearance, and a genuine passion for delivering exceptional service.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required by hotel operations.
• Knowledge of local attractions and the ability to provide recommendations to guests is an added advantage.
• Team player with a strong sense of responsibility and reliability.