Guest Service Center Agent

Minor International; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

A hospitality group in the United Arab Emirates is seeking an experienced candidate to join their hotel front office team. The role involves anticipating guest needs, ensuring satisfaction, and maintaining high service standards. Applicants should have strong customer service skills, fluency in English and Arabic, and prior experience in hotel operations. This full-time position requires shift work, with a focus on teamwork and communication.

Qualifications

• Strong focus on customer service.
• Prior experience in hotel front office operations preferred.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Ensure all guest satisfaction issues are addressed promptly.
• Develop harmonious relationships with all hotel departments.

Skills

Customer service

Communication skills

Fluency in English

Fluency in Arabic

Computer skills in MS Office

Tools

Property Management Systems (PMS)

Job description

• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments
• To attend hotel events daily shift briefings and training to improve professional skills.

Qualifications:

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English & Arabic will be an asset.
Be able to work shifts weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Remote Work:

Yes

Employment Type:

Full-time