Guest Service Center Agent

Anantara; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking a friendly and outgoing Guest Service Center Agent. This role involves creating first impressions for guests, providing information, and solving problems efficiently. Ideal candidates should have a strong customer service focus, preferably with a luxury hotel background, and be willing to work shifts and holidays. Excellent communication skills in English and proficiency in Microsoft Office are required.

Qualifications

• Strong focus on customer service with Luxury Hotel background.
• Prior experience in hotel front office operations preferred.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Create powerful first impressions for guests.
• Provide information and solve problems efficiently.
• Represent the hotel and the Anantara brand with politeness.

Skills

Customer service focus

Excellent communication skills

Problem resolution skills

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

Job Description

The Guest Service Center Agent is a key representative of our hotel and the Anantara brand. He or she creates one of the most powerful first impressions to our guests. Anantara Guest Service Center Agents all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

Qualifications

• A strong focus on customer service with Luxury Hotel background
• Prior experience in hotel front office operations is preferred
• Excellent communication skillsin Englishis required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
• Problem resolution skills