Guest Service Ambassador - La Vita Bar (Female)

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A luxury hotel in Dubai is seeking a polished Guest Service Ambassador for La Vita Restaurant & Bar. The ideal candidate will excel in providing personalized service, possess strong cocktail knowledge, and have a background in upscale dining. Responsibilities include ensuring guest satisfaction, collaborating with staff, and adhering to safety regulations. Flexibility for evenings and weekends is required, offering a vibrant work environment.

Qualifications

• Minimum of 2 years of experience in a similar role within a luxury hotel or upscale dining establishment.
• Strong knowledge of cocktails and beverage service.
• Excellent interpersonal skills for guest interaction.

Responsibilities

• Provide attentive and personalized service to guests.
• Take drink orders and offer recommendations.
• Serve cocktails and ensure quality presentation.
• Monitor guest satisfaction and respond to inquiries.
• Maintain knowledge of cocktail menu and trends.
• Collaborate with bartenders and kitchen staff.
• Assist in training new staff on service standards.
• Adhere to health and safety regulations.

Skills

Communication skills

Passion for hospitality

Attention to detail

Knowledge of cocktails

Job description

Position Summary

Palazzo Versace Hotel is seeking a polished and attentive Guest Service Ambassador to join the team at La Vita Restaurant & Bar. This role is essential in delivering exceptional service and creating a memorable guest experience in a luxurious and vibrant setting. The ideal candidate will possess excellent communication skills, a passion for hospitality, and a strong commitment to providing outstanding beverage service.

Responsibilities

• Guest Service: Provide attentive and personalized service to guests, ensuring a welcoming and enjoyable atmosphere at La Vita.
• Guest Service: Take drink orders accurately and efficiently, offering recommendations and insights on the cocktail menu.
• Beverage Delivery: Serve cocktails and beverages promptly, ensuring that all drinks are presented in accordance with La Vita’s high service standards.
• Beverage Delivery: Monitor guest satisfaction and respond promptly to any inquiries or requests, enhancing the overall dining experience.
• Menu Knowledge: Maintain a comprehensive understanding of the cocktail menu, including ingredients, preparation methods, and pairings with menu items.
• Menu Knowledge: Stay informed about current beverage trends and seasonal offerings to provide informed recommendations to guests.
• Collaboration: Work closely with bartenders and kitchen staff to ensure seamless service and coordination during busy periods.
• Collaboration: Assist in training new staff on service standards and menu knowledge to promote a cohesive team environment.
• Compliance and Safety: Adhere to all health, safety, and licensing regulations, maintaining the highest levels of cleanliness and hygiene in the service area.
• Compliance and Safety: Follow responsible alcohol service guidelines to ensure a safe environment for guests.
• Promotional Activities: Participate in special events and promotions as needed, contributing to the marketing efforts of La Vita Restaurant & Bar.
• Promotional Activities: Engage with guests to promote upcoming events and enhance their overall experience.

Qualifications

• A minimum of 2 years of experience in a similar role within a luxury hotel or upscale dining establishment.
• Strong knowledge of cocktails, spirits, and beverage service, with a passion for hospitality.
• Excellent communication and interpersonal skills, with the ability to connect with guests and foster positive relationships.
• Proven ability to thrive in a fast-paced environment while maintaining attention to detail and service quality.
• Flexibility to work evenings, weekends, and holidays as required.