Guest Service Agent - Hotel Front Office

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Office Associate to provide exceptional service and facilitate guest check-in/check-out. The ideal candidate will possess strong communication skills, prior experience with Opera Property Management, and a passion for hospitality. Arabic speakers are encouraged to apply. This is a full-time position with a focus on guest satisfaction.

Qualifications

• Excellent verbal and written English communication skills required.
• Previous experience in 3/4 star hospitality brands preferred.
• Knowledge of additional languages is advantageous.
• Prior experience with a Property Management System like Opera is required.

Responsibilities

• Attend to guest requests and complaints promptly.
• Process check-in and check-out for hotel guests.
• Provide foreign exchange services and maintain customer satisfaction.
• Assist guests with information about the city and leisure planning.
• Represent the Accor Hospitality brand in guest experiences.

Skills

Communication skills

Customer service

Cashiering

Language proficiency

Tools

Opera Property Management System

Job description

Company Description

Mercure Dubai Gold Al Mina Road welcomes visitors to enjoy four-star hospitality in Dubai. Refurbished in 2016 & 2017,184 stylish, comfortable rooms are equipped with high-speed Internet connections, satellite TV, and spacious bathrooms including bathtubs and walk-in showers. Only 20 minutes from Dubai International Airport, the hotel is ideally located near the Dubai Convention Centre, World Trade Centre and Jumeirah Beach-La Mer. The hotel offers free shuttle service to the beach and Dubai Mall.

The location of the hotel is in close proximity to Sheikh Zayed Road, the Dubai International Convention & Exhibition Centre, Port Rashid, Dry Docks, Etihad Museaum, Maritime city and five minutes away from Jumeirah Beach. selection of malls and markets.

Job Responsibilities

• To aim high to turn Guest satisfaction into Guest enthusiasm by attending to guest request and complaints in a warm and timely manner.
• Efficiently, courteously and expediently welcome, handle check in, check out and fond farewell for all hotel guests ensuring their comfort and satisfaction, adhering to the hotel standard operating procedures.
• Efficiently and courteously provide cashiering related services and foreign exchange, information and maintain good guests relation at all times.
• Welcome and assist guests efficiently, courteously and professionally in all Front Office related functions, to ensure the overall care of hospitality and services are given to our customers throughout their stay.
• Provide Guest with an insight to the city and help them plan their leisure time while staying with us
• Ambassador of the Accor Hospitality for Guest to have a uniform branded experience while staying with us
• Adhering to the hotel standard operating procedures.

Job Type: Full-time

Qualifications

• Prior experience working with Opera or a related Property Management system.
• The candidate requires excellent verbal and written English communication skills.
• Knowledge of other languages will be an added advantage
• Previous work experience with 3/ 4 star Hospitality brands will be an added advantage though not a necessary requirement
• Arabic Speaker candidates are also encouragedto apply