Guest Service Agent- Club Lounge at InterContinental Dubai Marina

InterContinental Hotels Group; United Arab Emirates; On-site; AED 25,000 - 35,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Service Agent - Club Lounge Attendant. The position involves welcoming guests, providing personalized service, and managing inquiries. Ideal candidates should have 1-2 years in a similar role, strong communication skills, and proficiency in hotel management systems. Join the team to enjoy competitive benefits and career growth opportunities.

Benefits

Staff discounts

Opportunities for career growth

Creative workplace

Qualifications

• 1-2 years of experience in a front office or guest service role, preferably in a luxury hotel.
• Strong knowledge of guest service standards.
• Proficiency in a hotel management system.

Responsibilities

• Welcome guests and ensure smooth check-in and check-out experiences.
• Provide personalized service to create a seamless guest experience.
• Manage guest inquiries and complaints promptly.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Positive attitude

Fluency in English

Knowledge of hotel operations

Tools

Opera PMS

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Guest Service Agent - Club Lounge Attendant.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Welcome guests upon arrival and ensure smooth check-in and check-out experiences.
• Provide personalized service, anticipating guest needs and preferences to create a seamless experience.
• Manage guest inquiries and complaints promptly and professionally.
• Coordinate with concierge, housekeeping, and food & beverage teams to ensure guest satisfaction.
• Maintain accurate records of guest preferences and ensure consistent service delivery.
• Monitor and maintain the Club Lounge’s presentation, cleanliness, and setup standards.
• Assist with food and beverage service during breakfast, afternoon tea, and evening cocktails.
• Handle guest billing, reservations, and special requests efficiently.
• Promote hotel facilities, services, and loyalty programs when appropriate.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum 1–2 years of experience in a similar front office or guest service role, preferably in a luxury hotel.
• Strong knowledge of hotel operations and guest service standards.
• Excellent communication and interpersonal skills.
• Proficiency in Opera PMS or a similar hotel management system.
• Fluent in English; additional languages are an advantage.
• Positive attitude, attention to detail, and genuine passion for hospitality.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever‑growing global family. Apply today and embark on your next exciting career journey with us!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?