Guest Service Agent 23N25

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality recruitment company is seeking a Guest Service Agent in Abu Dhabi to provide exceptional service and ensure guest satisfaction. The ideal candidate should have strong customer service and communication skills, along with previous experience in a customer service role. This full-time position offers an opportunity to grow within a dynamic team environment.

Qualifications

• Previous experience in a customer service role is highly preferred.
• Strong verbal and written communication skills are essential for success.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Warmly greet all guests and ensure they feel welcomed upon arrival.
• Efficiently check guests in and out while managing all related processes.
• Handle guest complaints and resolve issues in a timely manner.

Skills

Customer service skills

Communication skills

Problem-solving skills

Multitasking

Education

High school diploma or equivalent

Hospitality degree

Tools

Hotel management software

Microsoft Office Suite

Job description

Job Description

As a Guest Service Agent, you will be the friendly face and helpful hand that ensures each guest's stay is exceptional. You will be responsible for providing a warm welcome, assisting with guest inquiries, handling reservations, and ensuring the highest levels of guest satisfaction. Our ideal candidate is enthusiastic, detail‑oriented, and possesses excellent communication skills. You will be a key member of the team, acting as the first point of contact for our guests and playing a pivotal role in creating a welcoming environment. Your goal is to give each guest a memorable experience by demonstrating professionalism, empathy, and attention to detail in every interaction.

Responsibilities

• Warmly greet all guests and ensure they feel welcomed upon arrival.
• Efficiently check guests in and out while managing all related processes.
• Answer inquiries and provide detailed information about hotel services and amenities.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Coordinate with housekeeping and maintenance to address guest needs promptly.
• Maintain accurate records of reservations, cancellations, and modifications.
• Provide concierge services by recommending local attractions and dining options.
• Facilitate communication between guests and other hotel departments as necessary.
• Follow all hotel safety protocols and emergency procedures effectively.
• Upsell hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains tidy, organized, and free of clutter.
• Process payments, including credit card, cash, and other transaction types.

Requirements

• High school diploma or equivalent is required; hospitality degree is a plus.
• Previous experience in a customer service role is highly preferred.
• Strong verbal and written communication skills are essential for success.
• Proficiency with hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent problem‑solving skills and capacity to handle guest concerns professionally.
• Must be able to multitask and manage time effectively in a busy environment.

Job Details

Role Level: Mid‑Level

Work Type: Full‑Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website: https://www.talentmate.com

Job Function: Hospitality & Guest Services

Industry: Recruitment & Staffing

What We Offer

We provide a dynamic environment and opportunities for growth within a supportive team.

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you’re hunting for your Next Job Opportunity or Looking for Potential Employers, we’re here to lend you a Helping Hand.