Guest Service Agent

AccorHotel; Sharjah; On-site; AED 30,000 - 42,000; Full time

Job summary

A leading hotel in Sharjah is looking for a Guest Service Agent who will be the face of the establishment, ensuring each guest has an exceptional experience. The role involves greeting visitors, managing arrivals and departures, addressing inquiries, and collaborating with teams to enhance guest satisfaction. Candidates should possess strong communication skills, attention to detail, and prior experience in luxury hospitality.

Qualifications

• Previous experience in a luxury hotel preferred.
• Fluency in English; Arabic is an advantage.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet and welcome guests, ensuring a warm tone for their stay.
• Manage the check-in and check-out process with accuracy.
• Handle guest inquiries and provide information about hotel amenities.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Organizational Skills

Tools

OperaCloud

Microsoft Office Suite

Job description

We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah United Arab Emirates. As the face of our hotel you will play a crucial role in ensuring our guests have an exceptional experience from checkin to checkout.

• Greet and welcome guests with a warm and friendly demeanor setting the tone for their stay
• Efficiently manage the checkin and checkout process ensuring accuracy and attention to detail
• Handle guest inquiries and resolve issues promptly and professionally
• Provide comprehensive information about hotel amenities services and local attractions in Sharjah
• Coordinate with other departments to fulfill guest requests and ensure their comfort
• Maintain a neat and organized front desk area
• Process payments and manage guest accounts with precision
• Uphold the hotels standards of excellence in customer service and professionalism
• Adapt to changing situations and handle multiple tasks simultaneously in a fastpaced environment
• Process all incoming and outgoing calls accurately and courteously
• Maintain detailed knowledge of the Hotels fire life and safety system
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through upselling

Qualifications :

• Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
• Excellent communication and interpersonal skills with a focus on customer service
• Strong attention to detail and efficient problemsolving abilities
• Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously
• Flexible schedule including availability to work evenings weekends and holidays
• Fluency in English (both written and spoken)
• Fluency in Arabic is an advantage
• Knowledge of local attractions and services in Sharjah and the surrounding areas
• Cultural sensitivity and awareness to cater to a diverse international clientele
• Ability to maintain a professional and friendly demeanor in all interactions
• Strong organizational skills and the ability to prioritize tasks effectively

Remote Work :

No

Employment Type :

Fulltime