Guest Service Agent

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Guest Service Agent to provide outstanding customer service from check-in to check-out. The ideal candidate will have a service-focused personality, relevant experience in the hotel industry, and fluency in English. This full-time role is vital to ensuring a memorable experience for guests while managing front desk operations.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.
• Bachelors or diplomas/certifications are required.
• Relevant experience is a must within the hotel industry.

Responsibilities

• Take care of guests from arrival to departure.
• Manage front desk activities including check in/out.
• Maintain cashier float and ensure accurate reports.
• Ensure high-quality service to enhance guest satisfaction.
• Handle guest complaints swiftly and effectively.

Skills

Service focused personality

Experience

Fluent in English

Customer relations

Education

Bachelors or diplomas/certifications

Tools

Opera or related system

Job description

First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception check in / out cashiering foreign exchange and assisting guest with inquiries.

Welcomes guests and takes care of them from their arrival through to departure.

Maintain cashier float and ensure accurate daily report of all money received.

Contributes to guests permanent satisfaction by providing high quality services throughout their stay
Helps meet the departments quantitative targets through his/her sales efforts.

Helps encourage guest loyalty by developing friendly personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests needs and takes them into consideration
Deals swiftly efficiently and sensitively to guest complaints and follows through.

Ensure front desk work area is kept clean and in an orderly state at all time.

Qualifications

• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Fluency in English; additional languages are a plus.
• Bachelors or diplomas/certifications arerequired.
• Relevant experience is a must with in Hotel industry.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work

No

Employment Type

Full-time