Guest Reservations Specialist — Service & Upsell

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in the area is seeking a dynamic Reservations Agent to enhance guest satisfaction through excellent customer service and efficient reservation handling. The ideal candidate will have a hospitality qualification, prior hotel reservation experience, strong computer skills, and proficiency in English. This role involves processing reservations, maintaining guest relations, and supporting hotel promotions. Join a team that values professionalism and customer focus.

Qualifications

• Previous experience in hotel reservations.
• Written and oral proficiency in English.
• Additional language skills are an asset.

Responsibilities

• Process and confirm guest room reservations.
• Input all reservations into the computer.
• Remain up to date with hotel promotions.
• Promote and maintain good public relations.
• Organize visa requests for hotel guests.

Skills

Excellent communication skills

Computer literacy

Understanding customer focus

Education

Diploma/degree within the hospitality field

Job description

A leading hotel in the area is seeking a dynamic Reservations Agent to enhance guest satisfaction through excellent customer service and efficient reservation handling. The ideal candidate will have a hospitality qualification, prior hotel reservation experience, strong computer skills, and proficiency in English. This role involves processing reservations, maintaining guest relations, and supporting hotel promotions. Join a team that values professionalism and customer focus.