Guest Reservations Specialist - Customer-Centric & Up-Sell

Al Maha Arjaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization seeks a Revenue professional in Abu Dhabi who excels in customer service and possesses previous hotel reservations experience. The ideal candidate will show excellent communication skills, be computer literate, and have a proactive personality. Responsibilities include managing guest room reservations, handling inquiries, and maintaining a good public relations atmosphere.

Qualifications

• Previous experience in hotel reservations required.
• Written and oral proficiency in English; additional languages a plus.

Responsibilities

• Process and confirm guest room reservations.
• Attend to inquiries, complaints, and requests regarding reservations.
• Promote and maintain good public relations.
• Organize visa requests for hotel guests.

Skills

Customer service

Communication skills

Computer literacy

Teamwork

Proactive personality

Education

Diploma/degree in hospitality

Job description

A leading hospitality organization seeks a Revenue professional in Abu Dhabi who excels in customer service and possesses previous hotel reservations experience. The ideal candidate will show excellent communication skills, be computer literate, and have a proactive personality. Responsibilities include managing guest room reservations, handling inquiries, and maintaining a good public relations atmosphere.