Guest Reservation Specialist — Dubai Hospitality

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a full-time Reservation Agent in Dubai. You will handle guest reservations, provide excellent customer service, and optimize revenue through recommendations. Candidates should have strong communication skills, attention to detail, and some experience in hospitality is preferred. This role offers opportunities for career development and employee benefits including discounts globally.

Benefits

Employee benefit card for discounted rates

Learning programs

Opportunities for career development

Corporate social responsibility activities

Qualifications

• Experience in hospitality or customer service roles preferred.
• Ability to handle challenging situations professionally.
• Additional language skills are a plus.

Responsibilities

• Deliver professional customer service to guests.
• Manage incoming calls, emails, and online reservation requests.
• Optimize revenue by recommending additional services.
• Ensure accurate processing of reservations.
• Coordinate with departments to fulfill guest requests.
• Maintain knowledge of promotions and rate availability.
• Address guest inquiries and complaints promptly.

Skills

Exceptional customer service skills

Excellent verbal and written communication

Strong attention to detail

Proficiency in reservation systems

Multi-tasking ability

Flexibility to work various shifts

Experience in hospitality

Knowledge of hospitality trends

Calm under pressure

Team player

Fluency in English

Job description

A leading hotel chain is seeking a full-time Reservation Agent in Dubai. You will handle guest reservations, provide excellent customer service, and optimize revenue through recommendations. Candidates should have strong communication skills, attention to detail, and some experience in hospitality is preferred. This role offers opportunities for career development and employee benefits including discounts globally.