Guest Relations Supervisor – Luxury Hospitality

Accor; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel group in Abu Dhabi is seeking an enthusiastic Assistant Guest Relation Manager to enhance guest experiences and manage VIP stays. You will lead a team of Guest Relations officers while ensuring the highest standards of service. The ideal candidate has a Bachelor's degree in Hospitality Management, strong customer service skills, and experience in luxury hospitality. Join the team to make a difference in hospitality.

Benefits

Employee benefit card for discounted rates worldwide

Learning programs through Academies

Opportunities for talent development

Qualifications

• Previous experience in a supervisory or leadership position within the hospitality industry.
• Proven track record in luxury hospitality or high-end customer service.
• Fluency in English; knowledge of Arabic or other languages is a plus.

Responsibilities

• Oversee daily operations of the Guest Relations department.
• Coordinate VIP stay preparations.
• Handle complex guest issues and complaints.

Skills

Customer service expertise

Problem-solving abilities

Communication skills

Time management

Conflict resolution

Education

Bachelor's degree in Hospitality Management

Business Administration or related field

Tools

Microsoft Office suite

Hospitality management systems

Job description

A prestigious hotel group in Abu Dhabi is seeking an enthusiastic Assistant Guest Relation Manager to enhance guest experiences and manage VIP stays. You will lead a team of Guest Relations officers while ensuring the highest standards of service. The ideal candidate has a Bachelor's degree in Hospitality Management, strong customer service skills, and experience in luxury hospitality. Join the team to make a difference in hospitality.