Guest Relations Supervisor – Luxury Hospitality

Fairmont Hotels & Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking an Assistant Guest Relation Manager to enhance guest experiences and manage VIP stays. The ideal candidate will oversee the Guest Relations department, ensuring high standards of service and satisfaction. Applicants should have a bachelor's degree in Hospitality Management and previous leadership experience in luxury hospitality. The role requires excellent communication and problem-solving skills, with fluency in English being essential.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity for development and talent growth

Qualifications

• Previous experience in a supervisory or leadership position within the hospitality industry.
• Proven track record in luxury hospitality or high-end customer service.
• Fluency in English; knowledge of Arabic or other languages is a plus.

Responsibilities

• Oversee daily operations of the Guest Relations department.
• Coordinate VIP stay preparations and manage All-Star production.
• Interact with guests throughout their stay to improve guest satisfaction scores.

Skills

Customer service expertise

Communication skills

Problem-solving abilities

Time management

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Hospitality management systems

Job description

A luxury hotel chain in Abu Dhabi is seeking an Assistant Guest Relation Manager to enhance guest experiences and manage VIP stays. The ideal candidate will oversee the Guest Relations department, ensuring high standards of service and satisfaction. Applicants should have a bachelor's degree in Hospitality Management and previous leadership experience in luxury hospitality. The role requires excellent communication and problem-solving skills, with fluency in English being essential.