Guest Relations Officer for Conrad Dubai

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Guest Relations Officer to manage VIP guests' experiences. The role involves coordinating check-ins, ensuring luxury accommodations, and providing tailored service. Ideal candidates will have a passion for guest service and experience in hospitality, with strong communication and organizational skills.

Qualifications

• Great attention to detail is essential.
• Strong communication skills required.
• Experience in the hotel or leisure sector preferred.

Responsibilities

• Coordinate guest check-ins for VIP guests.
• Manage guest relations desk and VIP requests.
• Ensure VIP rooms meet quality standards.

Skills

Calm and organized

Excellent personal presentation

Exceptional Guest service

Ability to multi-task

Computer literacy

Professional hospitality manner

Guest relations experience

Conflict resolution

Cash handling experience

Job description

What are we looking for

Guest Relations for Conrad Dubai serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Calm efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel leisure and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Conrad Hotels & Resorts

Conrad Hotels & Resorts combines contemporary design sophisticated amenities and personalized service. Conrads guest service is instinctive discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And our amazing Team Members are at the heart of it all!

A Guest Relations Officer for Conrad Dubaiengages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing

As a Guest Relations for Conrad Dubai you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events

EOE/AA/Disabled/Veterans

Required Experience:

Unclear Seniority