Guest Relations Manager Dubai

HOCAPS Limited; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality recruitment company in Dubai seeks a Guest Relations Manager proficient in English and German. Responsibilities include greeting clients, coordinating with the front-office team, and ensuring excellent customer service. Candidates should have prior hotel management experience and leadership skills. A degree in Hospitality Management or a related field is required.

Qualifications

• Previous hotel management experience is essential.
• Ability to resolve client requests and issues promptly.
• Strong sense of responsibility and professional presentation.

Responsibilities

• Greet clients as they arrive and coordinate room assignments.
• Ensure front-office team provides exceptional customer service.
• Manage guest needs and resolve issues effectively.

Skills

Proven work experience as a Guest Relations Manager

Understanding of hotel management best practices

Hands-on experience with Hotel Management software

Proficiency in English and German

Outstanding communication and client relationship skills

Excellent problem-solving and multitasking skills

Leadership skills

Education

Degree in Hospitality Management, Tourism, Business Administration

Tools

Hotel Management software (PMS)

Job description

Overview

Guest Relations Manager Dubai

We are searching for an English and German-speaking Guest Relations Manager for an established hotel in Dubai.

Category: Rooms Management & Housekeeping | Posted by: Recruiter

The responsibilities include greeting clients as they arrive, coordinating arrivals to assigned rooms and ensuring the front-office team, including Receptionists and the Concierge, offer exceptional customer service to ensure the best experiences for the guests.

Previous hotel management experience with hotel procedures, such as reservations, luggage collection, guest amenities, arrival and departure procedures will be essential.

The Guest Relations Manager should show flair for communication, with the ability to resolve requests and clients’ needs issues in a timely and accurate manner.

Key requirements and skills

• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices and relevant laws
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English and German; knowledge of other languages is a plus
• Customer service focused with outstanding communication and client relationship skills
• Excellent problem-solving and multitasking skills
• Leadership skills with the ability to motivate colleagues to high performance
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
• Degree in Hospitality Management, Tourism, Business Administration or relevant field

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