Guest Relations Manager

Sunset Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a Guest Relations Manager to enhance the guest experience through strong PR and VIP relations. Successful candidates will have experience in luxury hospitality, a proven track record of guest loyalty, and a strong network within Dubai's lifestyle scene. Responsibilities include building relationships with VIP guests, managing group bookings, and ensuring service excellence.

Qualifications

• Previous experience in luxury hospitality, PR, or guest relations within Dubai’s lifestyle scene.
• Strong network with concierge services, agencies, and VIP clients.
• Proven track record of generating bookings and guest loyalty.

Responsibilities

• Build and maintain relationships with VIP guests, key partners, and concierge networks across Dubai.
• Drive new guest acquisition through PR activities, networking, and collaborations.
• Manage and coordinate large group bookings, ensuring seamless execution.
• Ensure service excellence and uphold standards of luxury and exclusivity.

Skills

VIP relations

Customer service excellence

Networking

Communication

Organizational skills

Job description

Overview

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 79 venues and with presence in 25 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

The Role

As Guest Relations Manager, you will be the face of Bâoli Dubai, ensuring every guest feels welcomed and valued. Your background in PR, VIP relations, and luxury hospitality will allow you to bring in large bookings, secure high-profile partnerships, and collaborate closely with Dubai’s concierge networks to elevate our guest experience.

Key Responsibilities

• Build and maintain relationships with VIP guests, key partners, and concierge networks across Dubai.
• Drive new guest acquisition through PR activities, networking, and collaborations.
• Manage and coordinate large group bookings, ensuring seamless execution.
• Maintain a strong presence in the venue — welcoming guests with professionalism, charm, and discretion.
• Work with Sales & Events teams to maximize bookings and partnerships.
• Ensure service excellence and uphold Bâoli’s standards of luxury and exclusivity.

Ideal Candidate

• Previous experience in luxury hospitality, PR, or guest relations within Dubai’s lifestyle scene.
• Strong network with concierge services, agencies, and VIP clients.
• Proven track record of generating bookings and guest loyalty.
• Highly presentable, professional, and confident communicator.
• Strong organizational skills and ability to manage high-pressure environments.