Guest Relations Hostess - Riviera on the Beach

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel collection in Dubai seeks a Guest Relations Hostess. You'll be the main contact for guests, creating seamless experiences. Ideal candidates should have strong communication skills, a passion for hospitality, and prior experience in luxury settings. This role requires excellent attention to detail and the ability to handle guest inquiries with professionalism.

Benefits

Competitive Salary Package

Complimentary stays at sister hotels

50% off at bars and restaurants

Private Medical Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform with complimentary laundry

Qualifications

• Natural talent for connecting with people and creating memorable moments.
• Strong sense of empathy and professionalism.
• Ability to handle guest inquiries or feedback gracefully.

Responsibilities

• Act as the main point of contact for all guests.
• Anticipate guest needs and personalize each interaction.
• Handle guest feedback and special requests with empathy and efficiency.

Skills

Exceptional communication skills

Interpersonal skills

Strong organizational skills

Attention to detail

Positive attitude

Education

Relevant extensive experience in luxury hotels or high-end restaurants

Job description

Guest Relations Hostess - Riviera on the Beach

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests, where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

What you’ll get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry

What you’ll do

• You will be joining a dedicated beach team and will report directly to the Beach Club Management team.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Relations Hostess, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will act as the main point of contact for all guests visiting Riviera on the Beach, creating a warm, genuine, and seamless experience from arrival to departure.
• You will anticipate guest needs, personalize each interaction, and ensure all moments are memorable, reflecting the Dorchester Collection standards of luxury and hospitality.
• You’ll maintain an active presence across all guest areas, supporting the operations team in delivering an effortless service flow and consistent guest satisfaction.
• You’ll handle guest feedback and special requests with empathy and efficiency, always ensuring a positive outcome and follow-up.
• You’ll build and maintain relationships with repeat guests and VIPs, ensuring recognition and personalized experiences.
• You’ll also collaborate with the Beach Club Management team to support special events, guest activations, and service excellence initiatives.
• Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required.
• You may on occasion be required to adjust your hours of work to cover the beach club needs.
• You acknowledge that working in beach club operations involves exposure to heat and sun, operating under pressure, and requires standing and walking for long periods of time.
• The job advertisement is intended to provide a general overview of the responsibilities involved, specific tasks may vary and are subject to change.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team with your can‑do spirit and a positive attitude at all times.
• You’ll have a natural talent for connecting with people and creating memorable moments for our guests.
• You’ll have exceptional communication and interpersonal skills with a strong sense of empathy and professionalism.
• You’ll have strong organizational skills with excellent attention to detail and time management.
• You’ll be confident, approachable, and able to handle guest inquiries or feedback gracefully.
• You’ll have a solid understanding of service standards and guest expectations in luxury hospitality.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our beach club. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant extensive experience in luxury hotels and high‑end restaurants preferably in the Middle East.

Job Location

United Arab Emirates

Location

Dubai