Guest Relations Executive (ArabicRussian Speaker) Food and Beverage Li Beirut Conrad Abu Dhabi [...]

Hilton; Abu Dhabi; On-site; AED 30,000 - 40,000; Full time

Job summary

An international hospitality organization in Abu Dhabi is seeking a Guest Relations Executive to ensure guests feel welcomed and receive exceptional service. The ideal candidate will have strong communication skills, a positive attitude, and relevant experience in the hospitality industry. This role involves managing guest queries and complying with grooming standards while delivering high levels of customer satisfaction.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience of cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Serve guests in a friendly, timely, and efficient manner.
• Manage guest queries effectively.
• Ensure knowledge of menu and all products.
• Follow reporting procedures for issues.
• Adhere to Hilton Grooming standards.
• Handle calls and messages accurately.
• Comply with hotel security and safety regulations.

Skills

Positive attitude

Good communication skills

Commitment to customer service

Excellent grooming standards

Flexibility

Ability to work in teams

Education

Degree in relevant area

Job description

EOE/AA/Disabled/Veterans

What are we looking for

• Positive attitude
• Good communication skills (oral and Written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Guest Relations Executive is responsible for make the guest feel at home by extending a warm welcome assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing

As a Guest Relations Executive you are responsible for serving guests in a friendly timely and efficient manner to deliver an excellent Guest and Member experience. AGuestRelationsExecutivewill also be required to have extensive knowledge of menu offerings. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly timely and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code cleanliness and personal hygiene
• Assists callers courteously and promptly taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurants sitting arrangements
• Comply with hotel security fire regulations and all health and safety legislation