Guest Relations Executive

Nathan & Nathan; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A well-established property management company is seeking a Guest Relations Supervisor in Dubai. The ideal candidate should have a strong background in hospitality and guest relations, leadership experience, and excellent communication skills. Responsibilities include supervising the communications team, managing guest interactions, and ensuring high service standards. This role demands exceptional multitasking abilities and composure under pressure. Competitive salary and benefits offered.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to stay composed in high-pressure situations.

Responsibilities

• Supervise the communications team to maintain high performance.
• Oversee guest-facing communications for clarity and professionalism.
• Resolve escalated guest inquiries efficiently.
• Implement communication protocols and response templates.
• Monitor team KPIs and guest satisfaction metrics.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Technical Proficiency

Tools

CRM platforms

MS Office Suite

Job description

Job Title: Guest Relations Supervisor

Working Hours: 48 hours per week

Reports To: Operations Manager

About the Company

A well-established property management company in the UAE, specializing in the short-term rental market, is expanding its team. With a rapidly growing portfolio of over 600 properties across Dubai and other emirates, the company is recognized for its deep local market knowledge, operational excellence, and high service standards.

Job Summary

We are seeking a dynamic and highly organizedCommunication Supervisorwith a strong hospitality and guest relations background.The ideal candidate is a confident leader who can manage a communications team, uphold professional boundaries, and ensure top-tier guest interactions. This role demands exceptional multitasking skills, composure under pressure, and superior written and verbal communication abilities.

Key Responsibilities

• Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
• Oversee all guest-facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
• Resolve escalated guest inquiries or complaints efficiently and empathetically.
• Develop, implement, and refine communication protocols, scripts, and response templates.
• Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.

Qualifications

• Solid background in hospitality and guest relations.
• Demonstrated experience managing and leading teams with a balanced, firm approach.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking capabilities.
• Ability to stay composed and lead effectively in high-pressure situations.
• Proficient in CRM platforms, communication tools, and MS Office Suite.

Skills

• Interpersonal Skills: The ability to interact effectively with clients and candidates is crucial. Strong interpersonal skills help in building rapport, understanding needs, and providing personalized service.
• Communication Skills: Excellent verbal and written communication skills are essential for conveying information clearly and professionally to guests, ensuring they feel valued and informed.
• Problem-Solving Skills: The capability to quickly identify issues and implement effective solutions is vital for maintaining guest satisfaction and resolving complaints efficiently.
• Organizational Skills: Strong organizational abilities are necessary to manage multiple tasks, coordinate events, and maintain an orderly reception area, ensuring a smooth workflow.
• Technical Proficiency: Familiarity with CRM software and Microsoft Office Suite is important for tracking guest interactions, managing data, and enhancing operational efficiency.