Guest Relations Agent The WBâ Abu Dhabi, Curio Collection by Hiltonâ

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Relations Agent to engage with VIP Guests from check-in to checkout. The role involves managing the Guest Relations Desk and ensuring that all VIP rooms meet the highest quality standards. Candidates should have excellent communication skills, a passion for exceptional guest service, and previous guest relations experience. This position promises a dynamic work environment and opportunities to create remarkable experiences.

Qualifications

• Calm, efficient, and organized with great attention to detail.
• Ability to multitask while maintaining a positive attitude.
• Guest relations experience in hotel leisure or entertainment sectors.

Responsibilities

• Welcome and fulfill the check-in process of VIP Guests.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests.

Skills

Attention to detail

Excellent communication skills

Exceptional guest service

Multitasking

Computer literacy

Professional hospitality manner

Conflict resolution

Cash handling

Job description

EOE/AA/Disabled/Veterans

A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From checkin to checkout the Guest Relations Agent is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.

What will I be doing

As a Guest Relations Agent you will serve on the Front Office Team which is the main connection between the Guest, the hotel and the various hotel departments. A Guest Relations Agent truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest checkin and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the checkin process of VIP Guests including serving as an escort to the VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers as well as daily VIP and special events

What are we looking for

Guest Relations Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Calm, efficient and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multitask while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel leisure and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and midpriced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Unclear Seniority