Guest Relations Agent

The First Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading Dubai hotel is seeking a Guest Relations Agent to provide exceptional customer service. You’ll be responsible for welcoming guests, addressing inquiries, and resolving complaints. The ideal candidate has experience in guest relations and a diploma or degree in hospitality management. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• Relevant experience as Guest Relations or similar is an asset.
• Excellent problem resolution, communication, and active listening skills.
• Ability to work flexible hours.

Responsibilities

• Respond to questions and needs of guests, ensuring satisfaction.
• Oversee and coordinate all arrivals and departures of special guests.
• Manage communication between guests and staff.

Skills

Problem resolution skills

Communication skills

Active listening skills

Interpersonal skills

Education

Diploma/BS degree in hospitality management

Job description

Overview

Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views, while its top-notch facilities and amenities include a rooftop pool, in-house spa, and a 24-hour gym. The hotel offers signature dining experiences, stellar service, and modern amenities. Our hotel is steps away from Dubai Marina’s waterfront promenade and The Walk at JBR, while neighbouring attractions can be quickly accessed with our shuttle service. Additionally, guests get exclusive access to Soluna Restaurants and Beach Club, on the Palm Jumeirah.

The First Collection Marina is part of The First Collection portfolio, an award-winning brand embodying authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with their own character, transcend conventional stays, offering immersive experiences designed for genuine connections.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection Marina.

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

Job Summary:

Guest Relations Agent provides professional and customer focused service to our guests, has great interpersonal skills and engaging personality. Guest Relations Agent greets and welcomes our guests, interacts with guests while they are waiting for their rooms, assists guests with any enquiries, oversees social media platforms.

Responsibilities:

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Respond to guests needs and anticipate their unstated ones.
• Expect and react promptly to guests’ requirements and inquires.
• Actively listen and resolve guests’ complaints.
• Oversee and coordinate all arrivals and departures of special guests (VIPs).
• Coordinate and manage communication between guests and staff.
• Promote all amenities, conveniences and programs offered.

Skills & Expertise

Skills and Qualifications:

• Relevant experience as Guest Relations or similar is an asset.
• Diploma/ BS degree in hospitality management, business administration or related field.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Highly responsible and reliable with a professional presentation.