Guest Laundry Specialist – Fast, Courteous Pickup & Delivery

Rotana; Dubai; On-site; AED 40,000 - 64,000; Full time

Job summary

Rotana in Dubai is seeking a proactive Laundry Valet to ensure guest laundry is processed on time and to high standards. You will handle pickups, deliveries, and item verification with care, maintaining logs and clear communication with guests.

The role requires a friendly, guest-focused attitude, attention to detail, and reliability in a busy hotel environment. Training will be provided and teamwork is essential.

Qualifications

• Experience in a hotel laundry or similar role is preferred.
• Good command of English communication is essential.
• Positive and friendly attitude is required for guest interaction.

Responsibilities

• Responsible for pick up and delivery of guest laundry.
• Collect laundry and dry cleaning bags from guest rooms and ensure guest name/room number and laundry pieces are listed.
• Count and verify all items as per the laundry and dry cleaning lists and record collection and delivery times and special messages.
• Report immediately any guest valuables items found in pockets of clothes sent to laundry.
• Check all items for damage and stains and take appropriate action to rectify these issues.
• Responsible to collect and deliver outside guest laundry, dry cleaning and assist marker when necessary.
• Responsible for delivering all guest items punctually and in a professional/courteous way.
• Assist in loading and unloading of dryers and sort out washed laundry items.
• Assist in inventories and attend all trainings as informed and scheduled.

Skills

Customer focus

Attention to detail

Teamwork

Adaptability

Taking responsibility

English communication

Education

Vocational training in laundry operation

Job description

Rotana in Dubai is seeking a proactive Laundry Valet to ensure guest laundry is processed on time and to high standards. You will handle pickups, deliveries, and item verification with care, maintaining logs and clear communication with guests.

The role requires a friendly, guest-focused attitude, attention to detail, and reliability in a busy hotel environment. Training will be provided and teamwork is essential.