Guest Experience Tech Product Manager

Etihad Airways Group; Abu Dhabi; On-site; AED 250,000 - 450,000; Full time

Job summary

Etihad Airways seeks a Technical Product Manager for Guest Experience to lead technology products across the Guest Experience domain, prioritizing the backlog and delivering initiatives. You will bridge airline operations with IT execution, guiding releases through RTL, and ensuring governance, security, and regulatory compliance.

Responsibilities include managing cross-functional delivery across Contact Centre, Complaints, Guest Communication, and journey-wide experiences, translating

Qualifications

• Bachelor’s degree in a technical field such as Computer Science, Software Engineering, or Information Technology.
• 5+ years in aviation or guest experience.
• Experience with IT governance, change management, regulatory environments.

Responsibilities

• Own planning, execution, monitoring and delivery of Guest Experience technology projects.
• Translate business requirements into technical solutions with architects, developers and vendors.
• Manage scope, dependencies, risks and budget while ensuring continuity.
• Ensure changes comply with governance, cybersecurity and aviation rules.
• Serve as liaison between DevOps, Data Engineering, Network Security and stakeholders.
• Prepare change records, release plans and deployment readiness at CAB meetings.
• Provide regular updates, budgets, risks and leadership status reports.

Skills

JIRA

Confluence

Power BI

Smartsheet

Stakeholder management

Communication

Problem-solving

Education

Bachelor's degree in Computer Science / Software Engineering / IT

Job description

Etihad Airways seeks a Technical Product Manager for Guest Experience to lead technology products across the Guest Experience domain, prioritizing the backlog and delivering initiatives. You will bridge airline operations with IT execution, guiding releases through RTL, and ensuring governance, security, and regulatory compliance.

Responsibilities include managing cross-functional delivery across Contact Centre, Complaints, Guest Communication, and journey-wide experiences, translating