Guest Experience Supervisor - Hospitality & Events Leader

Hilton; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A major international hotel chain in Abu Dhabi is seeking a Guest Relations Supervisor to enhance guest satisfaction and manage a team of Guest Relations Agents. The ideal candidate will possess excellent communication skills, creativity in guest activities, and the ability to build rapport with guests. This role requires resilience and strong organizational skills to handle a dynamic workload while providing top-notch service throughout guests' stays.

Qualifications

• Manager level position requiring excellent communication and organizational skills.
• Ability to engage and build relationships with guests and team members.
• Experience in hospitality industry preferred.

Responsibilities

• Oversee the team of Guest Relations Agents.
• Enhance guest satisfaction through proactive engagement.
• Handle guest inquiries and provide assistance throughout their stay.

Skills

Excellent organizational skills

Creative ideas for guest activities

Ability to communicate well in English

Ability to build rapport with guests

Resilience to setbacks

Job description

A major international hotel chain in Abu Dhabi is seeking a Guest Relations Supervisor to enhance guest satisfaction and manage a team of Guest Relations Agents. The ideal candidate will possess excellent communication skills, creativity in guest activities, and the ability to build rapport with guests. This role requires resilience and strong organizational skills to handle a dynamic workload while providing top-notch service throughout guests' stays.