Guest Experience Supervisor | Front Desk Leader

AccorHotel; Dubai; On-site; AED 48,000 - 60,000; Full time

Job summary

A leading hotel in Dubai is seeking a Front Desk Supervisor to manage staff and enhance guest satisfaction. The ideal candidate will possess a degree in Tourism & Hotel Management, with a minimum of 3 years' experience, including 2 years in a supervisory role. This role involves overseeing front desk operations, ensuring guest needs are met, and maintaining high standards of service in a multicultural environment.

Qualifications

• Minimum 3-5 years of relevant experience.
• At least 2 years at a supervisory level.

Responsibilities

• Manage and supervise staff tasks for optimal guest satisfaction.
• Perform check-in/check-out and ensure accurate data entry.
• Handle guest complaints and requests courteously.

Skills

Communication skills

Teamwork

Guest relations

Judgment

Multicultural understanding

Education

Degree from School for Tourism & Hotel Management

Job description

A leading hotel in Dubai is seeking a Front Desk Supervisor to manage staff and enhance guest satisfaction. The ideal candidate will possess a degree in Tourism & Hotel Management, with a minimum of 3 years' experience, including 2 years in a supervisory role. This role involves overseeing front desk operations, ensuring guest needs are met, and maintaining high standards of service in a multicultural environment.