Guest Experience Supervisor — Front Desk Leader

NH Collection Hotels & Resorts; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

NH Collection Dubai The Palm is seeking a Guest Service Supervisor to lead the Front Office Guest Service team and ensure professional, efficient, and personalized service for every guest.

You will supervise daily operations, coordinate with Housekeeping and other departments, and train team members to uphold premium service standards in a fast-paced, multicultural environment. Fluency in English is required, additional languages are a plus.

Qualifications

• Previous Front Office or Guest Service experience in a hotel, preferably in a supervisory capacity.
• Strong communication, interpersonal, and guest-handling skills.
• Good leadership and problem-solving abilities.
• Ability to work effectively in a fast-paced, multicultural environment.
• Knowledge of hotel PMS/Opera is an advantage.
• Flexibility to work shifts, weekends, and public holidays.
• Good command of English; additional languages are an advantage.

Responsibilities

• Supervise daily Guest Service/Front Office operations and ensure smooth shift activities.
• Ensure guests receive a warm welcome and efficient check-in and check-out experience.
• Handle guest requests, concerns, and complaints professionally and ensure timely resolution.
• Support and guide Guest Service Agents to maintain high service standards.
• Monitor guest preferences, special requests, VIP arrivals, and other important guest requirements.
• Ensure accurate guest information, billing, room assignments, and system updates.
• Coordinate closely with Housekeeping, Reservations, Concierge, Bell Desk, and other departments.
• Conduct shift briefings and ensure proper handovers between shifts.
• Ensure compliance with hotel policies, procedures, brand standards, and safety requirements.
• Assist with training, coaching, and development of team members.
• Support the Front Office leadership team in achieving guest satisfaction and operational targets.

Skills

Guest service

Communication

Leadership

Multicultural environment

Problem solving

English fluency

Tools

Opera PMS

Job description

NH Collection Dubai The Palm is seeking a Guest Service Supervisor to lead the Front Office Guest Service team and ensure professional, efficient, and personalized service for every guest.

You will supervise daily operations, coordinate with Housekeeping and other departments, and train team members to uphold premium service standards in a fast-paced, multicultural environment. Fluency in English is required, additional languages are a plus.