Guest Experience Supervisor

The Dubai EDITION; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Guest Relations Supervisor. This role involves responding to guest inquiries, managing reservations, and ensuring high-quality guest services are provided. The ideal candidate will have excellent communication skills and a strong background in customer service, alongside a high school diploma and supervisory experience. This position offers an opportunity to work in a prestigious environment with a focus on guest satisfaction.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Respond to any questions from guests and ensure their requests have been met.
• Make and confirm reservations and cancellations.
• Work with management to improve department performance.

Skills

Customer Service Orientation

Communication Skills

Analytical Skills

English Language Proficiency

Education

High school diploma/G.E.D. equivalent

Job description

A luxury hotel in Dubai is seeking a Guest Relations Supervisor. This role involves responding to guest inquiries, managing reservations, and ensuring high-quality guest services are provided. The ideal candidate will have excellent communication skills and a strong background in customer service, alongside a high school diploma and supervisory experience. This position offers an opportunity to work in a prestigious environment with a focus on guest satisfaction.