Guest Experience Specialist

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a Human Resources Operations Manager to enhance guest experiences and ensure service quality. Responsibilities include managing guest arrivals, leading retention programs, and ensuring compliance with brand standards. The ideal candidate should have excellent communication skills, be guest-focused, and possess relevant technical knowledge. This position offers an opportunity to work in a dynamic environment dedicated to exceptional hospitality.

Qualifications

• Must possess a warm and friendly demeanor.
• Strive to achieve satisfaction of our customers.
• Thrive on pride of work and product.

Responsibilities

• Facilitate the pre-arrival planning for guests.
• Ensure guests receive an on-brand personalized experience.
• Lead the guest retention and recognition program.

Skills

Computer Skills

Excellent command of English

Additional language

Excellent communication and follow up skills

Guest services experience

Honesty and integrity

Tools

Opera knowledge

GXP knowledge

Job description

A prestigious hotel in Dubai is seeking a Human Resources Operations Manager to enhance guest experiences and ensure service quality. Responsibilities include managing guest arrivals, leading retention programs, and ensuring compliance with brand standards. The ideal candidate should have excellent communication skills, be guest-focused, and possess relevant technical knowledge. This position offers an opportunity to work in a dynamic environment dedicated to exceptional hospitality.