Guest Experience Operator — Front Desk & Calls

Arjaan by Rotana Dubai Media City; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Telephone Operator to provide professional and customer-focused responses to guest inquiries. The ideal candidate should possess strong English communication skills, experience in hospitality, and the ability to work efficiently in a fast-paced environment. This role includes responsibilities such as handling guest calls, ensuring smooth service delivery, and maintaining guest profiles.

Qualifications

• Excellent communication skills in English are essential.
• Previous experience in a similar role is preferred.
• Computer literacy is required.

Responsibilities

• Receive guest calls professionally and courteously.
• Maintain effective communication with departments.
• Handle queries and exceed guest expectations.
• Ensure guests are greeted by name.
• Maintain knowledge of hotel and local services.

Skills

Excellent written and verbal English communication

Strong voice modulation

Customer Focus

Teamwork

Education

Diploma/degree in the hospitality field

Tools

Opera

Job description

A leading hotel chain in Dubai is seeking a Telephone Operator to provide professional and customer-focused responses to guest inquiries. The ideal candidate should possess strong English communication skills, experience in hospitality, and the ability to work efficiently in a fast-paced environment. This role includes responsibilities such as handling guest calls, ensuring smooth service delivery, and maintaining guest profiles.