Guest Experience Operator — Front Desk & Calls

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Abu Dhabi is seeking a Telephone Operator to deliver professional and customer-focused service. The ideal candidate should have a diploma in hospitality and excellent English communication skills, along with a proactive attitude and teamwork spirit. Responsibilities include managing guest calls, maintaining guest profiles, and ensuring a seamless service experience. This position is crucial for enhancing guest satisfaction in a dynamic environment.

Qualifications

• Ideally have a diploma/degree in hospitality with work experience.
• Excellent communication skills and strong voice modulation are essential.
• Computer literate with previous experience using Opera is an advantage.

Responsibilities

• Handle guest calls professionally and courteously.
• Maintain communication with departments for smooth service.
• Ensure guests are greeted by name as per standards.
• Manage guest wake-up call sheet and complete call vouchers.
• Operate the switchboard efficiently for internal and external calls.

Skills

Excellent written and verbal English communication

Strong voice modulation abilities

Customer focus

Adaptability

Teamwork

Education

Diploma / degree in hospitality

Tools

Opera guest profile system

Job description

A prestigious hotel in Abu Dhabi is seeking a Telephone Operator to deliver professional and customer-focused service. The ideal candidate should have a diploma in hospitality and excellent English communication skills, along with a proactive attitude and teamwork spirit. Responsibilities include managing guest calls, maintaining guest profiles, and ensuring a seamless service experience. This position is crucial for enhancing guest satisfaction in a dynamic environment.