Guest Experience Leader - Concierge Operations

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Concierge Manager to oversee daily operations and ensure high levels of guest satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for guest service. This position involves managing a team, coordinating multiple guest requests, and maintaining high service standards. Join us to create memorable experiences for our guests at our luxury resort.

Qualifications

• Excellent written and verbal communication skills required.
• Must have strong leadership skills and be highly organized.
• Experience in customer service management is essential.

Responsibilities

• Overlook daily operations of Concierge/Guest Services department.
• Coach and lead the team of Concierge/Guest Services Agents.
• Ensure team knowledge about hotel facilities and city attractions.

Skills

Guest service passion

Excellent communication

Interpersonal skills

Problem-solving abilities

Organizational skills

Education

Minimum 3-year managerial experience

Fluency in English

Tools

Microsoft Office Suite

Micros-Fidelio Property Management System

Job description

A leading hospitality company in Dubai is seeking a Concierge Manager to oversee daily operations and ensure high levels of guest satisfaction. The ideal candidate will have a strong background in customer service, excellent communication skills, and a passion for guest service. This position involves managing a team, coordinating multiple guest requests, and maintaining high service standards. Join us to create memorable experiences for our guests at our luxury resort.